TERMS & CONDITIONS for Greyhound Australia

Klik - her - eller under teksten for at komme videre.
TERMS & CONDITIONS for Greyhound Australia

PASSENGER INFORMATION
The Conditions of the agreement between Greyhound Australia Pty Ltd or any of its subsidiaries and the passenger and purchaser of this ticket are set out below.

RESERVATIONS
Bookings must be made in advance otherwise seats may not be available. This applies where no ticket has yet been issued and where an open dated ticket has been issued. Greyhound Australia may cancel any booking if, twenty-four hours before the scheduled departure, the passenger making the booking has not purchased a ticket. All open dated travel tickets are valid for 6 months from date of issue only. After expiration of six months from the date of issue, no refunds will be given. All bookings and each sector must be reconfirmed 24 hours prior to departure at any Greyhound Australia office to avoid seats being reallocated.

EMBARKATION
Passengers must be at departure point at least 20 minutes before the departure time otherwise Greyhound Australia may cancel the passenger's reservation.

BAGGAGE
The total amount of luggage entitlement per person is two pieces (excluding carry-on baggage). The passenger must pay $10 for each additional piece of luggage up to a maximum of three items. Any additional items will be charged at a rate of $20 per item to a maximum of 10 items in total. No items are to be more than 20kg or 2m in any dimension. Anyone wishing to carry more than 10 items should be referred to the Freight Department and relevant fees will apply. For all Explorer and Kilometre Pass holders, excess luggage will be charged at a rate of 10% of the Aussie Pass Value. This will remain valid for the duration of the Pass.

The following items will be charged as outlined below - these fees will be charged for these items, regardless how much personal luggage is checked in;

surfboard - $15 (up to 2m length & packed in damage absorbent material)
Boogie Board (standard luggage item)
Pushbike Assembled - $49
Pushbike Disassembled - $25
Pushbike (Boxed) - $25
Skis - $11
Snow Board - $11
Golf Clubs/Bag - $10
Golf Buggy (if separate from Bag) - $10
Prams/Wheel Chairs - Free of Charge.

The above fees are to be charged for the entire journey not for each sector. Surfboards must be packed well in damage absorbent material and will have a maximum length of 2 metres; any surfboards greater than this will not be transported. Surf-skis and sailboards may not be carried. Disassembled pushbikes must have the front wheel off and taped to the frame, pedals removed, chain removed or covered. No items over 20kgs will be carried. Carry-on baggage is the sole responsibility of the passenger. Passengers must remove all carry-on baggage while disembarking at meal, rest and other stops. Greyhound Australia accepts no responsibility for theft, loss or damage to any passenger’s carry-on baggage that is left within the coach unattended at any time. Carry-on baggage includes, but is not limited to, hand bags, clothing, books, magazines, electrical equipment and components, cash, credit cards, art work, passports, jewellery, antiques and valuable items. Greyhound Australia is not liable for any loss or damage suffered by the passenger who has failed to remove, or guard, all carry-on baggage.

NO SMOKING
Smoking is not permitted aboard Greyhound Australia coaches or in Greyhound Australia Terminals at any time.

MINIMUM DRESS STANDARDS
Greyhound Australia reserves the right to refuse travel to passengers who do not comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear

PERSONAL HYGIENE
Passengers must be sufficiently washed and clean prior to boarding the coach. Any passenger with an odour that is objectionable to other passengers or staff may be asked to bathe themselves prior to boarding and/or may be required to travel on another service. If this change incurs a fee, it will be borne by the passenger.

DRUG OR ALCOHOL INTOXICATION
Greyhound Australia can refuse to carry, or remove from a service, a passenger who, in the reasonable opinion of Greyhound Australia, is intoxicated by drugs and/or alcohol and who may, or may not, pose a potential threat to themselves, others or property. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service, will be borne solely by the passenger.

VIOLENT, DISORDERLY & AGGRESSIVE BEHAVIOUR
Violence, disorderly conduct and aggression will not be tolerated. A person may be asked to leave or refused entry on to coach prior to reaching their destination. If person/s are, in the opinion of staff member/s, violent, disorderly or aggressive towards the coach captain, staff members or fellow passengers, the company reserves the right to refuse travel or to remove a passenger from the service. Such refusal or removal may be enforced for a specified or indefinite period of time, at Greyhound Australia’s discretion. Any and all costs incurred as a result of a refusal to serve, or removal from a service, will be borne solely by the Passenger.

DISABLED PASSENGERS
It shall be the customer’s responsibility to disclose to Greyhound Australia, any physical or mental condition that may hinder access to, from or while on our coach. Every passenger must be able to board, disembark and move around the coach unaided or with minimal assistance from the Coach Captain. Any passenger who cannot do these functions unaided must be accompanied by a Carer for the duration of the journey. Drivers will provide minor assistance for a passenger where required, provided that in doing so they do not bear the majority of the passenger’s weight and do not put themselves at risk of injury. Passengers must also be willing and able to comply with time restrictions and regulations at meal and other stops.

GUIDE DOGS
For passengers with sight and hearing disabilities who need a Guide Dog to travel with them, the Guide Dog will travel for Free when in the company of the passenger. Subject to availability, an extra seat will be allocated for the Guide Dog. If 2 seats together are not available, the passenger will need to choose another service that has sufficient seats available.

SERVICE CANCELLATIONS
Greyhound Australia services may be cancelled at any time due to circumstances out of our control. Eg: Flooding, Cyclone etc. Greyhound Australia cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any/All costs incurred by passengers as a result of cancellations will be borne solely by the Passenger.

UNACCOMPANIED CHILDREN
A person must be 15 years and over to be in charge of children between the ages of 3-11 years (inclusive). A person must be 18 years or over to be in charge of a child under the age of 3 years, unless the child's parent is under the age of 18 years. Unaccompanied children up to the age of 7 years will not be carried on any Greyhound Australia service. Unaccompanied children between the ages of 7-11 years (inclusive) are able to travel with Greyhound Australia under the following conditions:

Unaccompanied Child Form must be completed and carried by the child.
Travel is only during daylight hours.
Journey is not to be interrupted by a meal break.
Exceptions may be made for Boarding school children.
A child between the ages of 12 to 14 years (inclusive) may travel anywhere; however, an Unaccompanied Child Form must be completed and carried with the child. The letter of authority must be provided to the Terminal staff and stapled onto the passenger's ticket after checking in. Authority forms are available from any Greyhound Australia office, Website or Accredited Agent.

The Company will accept no responsibility for unaccompanied children whilst in transit; however all care will be exercised where possible.

REFUND AND CANCELLATION FEES

EXPRESS TICKETS

1.	Other than where services are cancelled or bookings made subject to loading all Bookings are Non-Refundable. Bookings are transferable to another service up until departure of the original service, or made open dated for future use and remains valid until used or for 6 months from the date of first purchase whichever is sooner. Open dated tickets can be used toward any sectors on either Greyhound Australia or Suncoast Pacific services
2.	All Bookings are Non-Transferable to other persons
3.	Failing to board a coach renders the sector of Travel void.
4.	Bookings made subject to loading attract no cancellation fees, if the passenger could not board through no fault of their own.
5.	Unlimited changes are allowed within the ticket validity period

AUSSIE PASS / FUEL BUSTER MULTI-TRIP (Commuter) PASSES

1.	Once travel has commenced on the first stage, Pass is Non-Refundable
2.	Cancellations prior to commencement of travel attract an AUD$75.00 fee. Travel must commence with 6 months from the date of purchase Validity days commence from the first day of travel
3.	Once Aussie Pass has expired it is Non-Refundable
4.	Failure to load for a booked sector of travel linked to a Pass may result in that sector being paid for by the passenger if they wish to travel.
5.	Unused Passes become invalid for a refund 6 months from the date the ticket is confirmed and ticketed.

GREYHOUND AUSTRALIA PACKAGES

Includes but is not limited to: Aussie Stay, Travel Oz

1.	Once travel has commenced on the first stage, Pass is Non-Refundable
2.	Cancellations prior to commencement of travel attract an AUD$75.00 fee. Travel must commence with 6 months from the date of purchase Validity days commence from the first day of travel
3.	Once Aussie Pass has expired it is Non-Refundable
4.	Failure to load for a booked sector of travel linked to a Pass may result in that sector being paid for by the passenger if they wish to travel.
5.	Unused Passes become invalid for a refund 6 months from the date the ticket is confirmed and ticketed.

SPECIALS / PROMOTIONS AND DISCOUNTED FARES

1.	The Fares attached to special offers and/or promotions are Non-Refundable and Unable to be changed
2.	At the commencement of each discount campaign, Special Terms & Conditions will be outlined.

INFANTS

An Infant must be accompanied by a Guardian
1 Guardian accompanying 1 Infant must purchase an additional seat at 50% of the Adult Fare
1 Guardian can accompany a maximum of 2 Infants. 2nd Infant will be charged 50% of the Adult Fare, and the first infant will travel for free
Up to 2 Infants can be nursed free of charge if travelling with 2 Fare paying Passengers seated together.

ALL CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE

CONDITIONS OF TRAVEL

	These Terms apply:-
		To journeys designated as express services on the ticket and include those terms to which special attention is drawn on the ticket. Where the services are designated as a package, these services provided directly by Greyhound Australia as the operator; In all other cases the conditions include, in addition, those set out on the Greyhound Australia brochure for that Product
1.	Greyhound Australia is not a common carrier and reserves the right to refuse to agree to deal with any person or to carry any luggage or goods without giving any reason
2.	Coupons/Vouchers must be given up to Greyhound Australia as required to enable the holder to enter or remain on the coach operating on the relevant service.
3.	Greyhound Australia may refuse to allow any person to enter or remain on the coach if, in the opinion of Greyhound Australia the Passenger is in breach of any of the Terms and Conditions and/or there is a risk that such passenger or such passenger's luggage may cause disturbance, or may cause distress or discomfort to any other passenger or the driver, or interfere in any way with the safety of the passengers, the Driver, or the coach, or if by reason of the age of the person, it may be undesirable to carry that person otherwise than under the care or supervision of an adult or for any other reason whatsoever.
4.	Greyhound Australia will not be bound by any additional oral or written terms whether purporting to be part of this agreement or collateral to it.
5.	Greyhound Australia will endeavour to adhere to stated departure and arrival times but does not promise to adhere to and will not be liable for any failure to meet those times. The passenger must be ready to board the transporting vehicle at least 20 minutes before the advertised departure time and no refund will be allowed if this condition is not complied with.
6.	Greyhound Australia may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment.
7.	Greyhound Australia shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.
8.	Where another operator undertakes any section of any journey it is agreed and understood that Greyhound Australia is acting only as agent for the passenger to arrange such services and accepts no responsibility whatsoever for any act or default of that operator.
9.	In the event of any increase in Greyhound Australia standard charges for any journey covered by this ticket or the costs involved above those anticipated at the time of issue of this ticket Greyhound Australia may increase the total price of the ticket and the passenger named in this ticket and the purchaser of this ticket shall be liable to Greyhound Australia jointly and severally for such increase.
10.	Notwithstanding the time of departure stated in this ticket, Greyhound Australia may alter its timetables including those applicable to the services provided for in this ticket without notice.
11.	This ticket entitles the person named on it to occupy one seat on the designated Greyhound Australia coach while that coach travels between the destinations stated in the ticket, but Greyhound Australia does not promise to carry the passenger between those destinations or that the coach will depart at the time stated on the ticket or in its timetables.
12.	The passenger will comply at all times with the instructions of Greyhound Australia.
13.	Personal effects, luggage or other goods of a value in excess of $500 may not be taken or placed on board the coach without the written consent of Greyhound Australia.
14.	The purchaser of the ticket and the person named in it warrant that the value of any personal effects, luggage or other goods taken or placed on board without such written consent will not exceed such amount, that any personal effects (including but not limited to; MP3 Player, CD Discman, Ipods, Cameras, Sunglasses), luggage or other goods which Greyhound Australia consents to be taken or placed on board, whether or not their value exceeds that amount, will be fully insured under a policy of insurance for the benefit of Greyhound Australia, and that the purchaser and the Passenger will not by any act or omission, and that any personal effects, luggage or other goods taken or placed on the coach will not, either directly or indirectly, cause any loss or damage to Greyhound Australia or any other passenger or to any personal effects, luggage or other goods on the coach.
15.	Passengers exiting the coach for a meal or refreshment break are required to return before the scheduled departure time or failure to board will determine acceptance to discontinue travel and forfeit the remainder of the ticket.
16.	The Passenger, his luggage and goods are carried entirely at his own risk. Greyhound Australia will not be liable to the passenger or to the person who purchased the ticket for the death, sickness of or any other injury to any Passenger or for any other loss or damage suffered by the passenger whether personal or consequential or otherwise, and although Greyhound Australia may, or may not permit passengers to, bring or place personal effects, luggage or other goods on the coach, Greyhound Australia will not be liable for the loss of or any damage to any personal effects, luggage or other goods whether or not their value is more than the sum referred to in clause 13, and whether or not such consent in writing has been obtained, and in either case whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey, and whether caused by Greyhound Australia negligence, recklessness, wilful misconduct or otherwise, and whether arising by contract, in tort, or otherwise, and the purchaser of this ticket and the passenger jointly and severally agrees to indemnify Greyhound Australia against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
17.	These conditions of this ticket contain all the terms of the contract between Greyhound Australia and the passenger and the purchaser of the ticket, and no condition, warranty or other term is to be implied, either by statute or otherwise, except to the extent that the operation of these conditions is excluded, restricted or modified by the Trade Practices Act, 1974.
18.	This agreement is governed by and to be construed in accordance with the law of the State of Queensland. Any proceedings against Greyhound Australia shall be brought in the State of Queensland.
19.	In these conditions of travel "Greyhound Australia" shall include Greyhound Australia Pty Ltd and subsidiary companies, its officers, employees, agents and subcontractors to the intent that Greyhound Australia issues this ticket for itself as agent for its officers, employees, agents and subcontractors, and these conditions operate for the benefit of and to exclude liability on the part of not only Greyhound Australia but all its officers, employees, agents and subcontractors.
20.	These Terms and Conditions apply to the extent that they are not inconsistent with or in contravention of any obligation imposed upon Greyhound Australia by virtue of the provisions of the Trade Practices Act 1974.

PASSENGER INFORMATION The Conditions of the agreement between Greyhound Australia Pty Ltd or any of its subsidiaries and the passenger and purchaser of this ticket are set out below.

EMBARKATION Passengers must be at departure point at least 20 minutes before the departure time otherwise Greyhound Australia may cancel the passenger's reservation.

The following items will be charged as outlined below - these fees will be charged for these items, regardless how much personal luggage is checked in;

surfboard - $15 (up to 2m length & packed in damage absorbent material)

Boogie Board (standard luggage item)

Pushbike Assembled - $49

Pushbike Disassembled - $25

Pushbike (Boxed) - $25

Skis - $11

Snow Board - $11

Golf Clubs/Bag - $10

Golf Buggy (if separate from Bag) - $10

Prams/Wheel Chairs - Free of Charge.

NO SMOKING Smoking is not permitted aboard Greyhound Australia coaches or in Greyhound Australia Terminals at any time.

MINIMUM DRESS STANDARDS Greyhound Australia reserves the right to refuse travel to passengers who do not comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear

Unaccompanied Child Form must be completed and carried by the child.

Travel is only during daylight hours.

Journey is not to be interrupted by a meal break.

Exceptions may be made for Boarding school children.

The Company will accept no responsibility for unaccompanied children whilst in transit; however all care will be exercised where possible.

REFUND AND CANCELLATION FEES

EXPRESS TICKETS

1.

Other than where services are cancelled or bookings made subject to loading all Bookings are Non-Refundable.

Bookings are transferable to another service up until departure of the original service, or made open dated for future use and remains valid until used or for 6 months from the date of first purchase whichever is sooner.

Open dated tickets can be used toward any sectors on either Greyhound Australia or Suncoast Pacific services

2.

All Bookings are Non-Transferable to other persons

3.

Failing to board a coach renders the sector of Travel void.

4.

Bookings made subject to loading attract no cancellation fees, if the passenger could not board through no fault of their own.

5.

Unlimited changes are allowed within the ticket validity period

AUSSIE PASS / FUEL BUSTER MULTI-TRIP (Commuter) PASSES

1.

Once travel has commenced on the first stage, Pass is Non-Refundable

2.

Cancellations prior to commencement of travel attract an AUD$75.00 fee.

Travel must commence with 6 months from the date of purchase

Validity days commence from the first day of travel

3.

Once Aussie Pass has expired it is Non-Refundable

4.

Failure to load for a booked sector of travel linked to a Pass may result in that sector being paid for by the passenger if they wish to travel.

5.

Unused Passes become invalid for a refund 6 months from the date the ticket is confirmed and ticketed.

GREYHOUND AUSTRALIA PACKAGES

Includes but is not limited to: Aussie Stay, Travel Oz

1.

Once travel has commenced on the first stage, Pass is Non-Refundable

2.

Cancellations prior to commencement of travel attract an AUD$75.00 fee.

Travel must commence with 6 months from the date of purchase

Validity days commence from the first day of travel

3.

Once Aussie Pass has expired it is Non-Refundable

4.

Failure to load for a booked sector of travel linked to a Pass may result in that sector being paid for by the passenger if they wish to travel.

5.

Unused Passes become invalid for a refund 6 months from the date the ticket is confirmed and ticketed.

SPECIALS / PROMOTIONS AND DISCOUNTED FARES

1.

The Fares attached to special offers and/or promotions are

Non-Refundable and

Unable to be changed

2.

At the commencement of each discount campaign, Special Terms & Conditions will be outlined.

INFANTS

An Infant must be accompanied by a Guardian

1 Guardian accompanying 1 Infant must purchase an additional seat at 50% of the Adult Fare

1 Guardian can accompany a maximum of 2 Infants. 2nd Infant will be charged 50% of the Adult Fare, and the first infant will travel for free

Up to 2 Infants can be nursed free of charge if travelling with 2 Fare paying Passengers seated together.

ALL CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE

CONDITIONS OF TRAVEL

These Terms apply:-

To journeys designated as express services on the ticket and include those terms to which special attention is drawn on the ticket.

Where the services are designated as a package, these services provided directly by Greyhound Australia as the operator;

In all other cases the conditions include, in addition, those set out on the Greyhound Australia brochure for that Product

1.

PASSENGER INFORMATION
The Conditions of the agreement between Greyhound Australia Pty Ltd or any of its subsidiaries and the passenger and purchaser of this ticket are set out below.

EMBARKATION
Passengers must be at departure point at least 20 minutes before the departure time otherwise Greyhound Australia may cancel the passenger's reservation.

NO SMOKING
Smoking is not permitted aboard Greyhound Australia coaches or in Greyhound Australia Terminals at any time.

MINIMUM DRESS STANDARDS
Greyhound Australia reserves the right to refuse travel to passengers who do not comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear